FAQ's

Crocs can shrink or warp when exposed to heat and direct sunlight. To keep your Crocs in good condition, avoid leaving them where they will be exposed to heat or sun, such as a dishwasher, washing machine (hot cycle), or a hot car. Shrunk or warped Crocs are not covered under warranty; this includes all purchases that are within the 90-day warranty period.

Crocs shoes are made entirely of Croslite™ material and do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits. See individual product pages for details.

Crocs are covered by a 90-day product warranty. The warranty for Crocs Footwear applies to defects in materials and workmanship for 90 days from the date of receipt of the product. Please contact us and specify your order number, defect item, and contact details.

We do not currently replace straps, rivets, or liners. If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.

Yes, in 2021 Crocs became a 100% vegan brand, eliminating all animal-derived material from our product.

Certain Crocs™ shoes offer CrocsLock™ tread, which provides slip-resistance that meets or exceeds industry standards. Please note that while they are slip-resistant, they are not completely slip-proof. Please use general caution, as you would in any other shoe.

Our Customer Care team is happy to assist with questions you may have about Crocs™ and our products. You can reach us in three convenient ways:

1. Call us
Contact us by phone to speak directly to one of our Customer Care representatives on 03 595 5840

2. Send us an email
Send us an email to info@crocs.co.nz, and one of our Customer Care representatives will get in touch with you within 1-2 business days.

3. Send us a message
Send us a message via our contact form, and one of our Customer Care representatives will get in touch with you within 1-2 business days.

Currently, we don't offer Click and Collect. We are working on setting this up so we can offer this service in 2023 (watch this space).

If you are not completely satisfied with your purchase, you can exchange or return your item(s) within 30 days of the purchase date for a size exchange or online credit to the value of the original purchase. If your order has passed the 30 days since your purchase, unfortunately, we cannot offer you a credit or exchange.

To qualify for an exchange or online credit:

• Items were purchased from www.crocs.co.nz
• Proof of purchase must be supplied in the form of your order number.
• Items are in an original/resalable condition, unworn with tags still attached.
• Sale/Clearance items cannot be returned, only exchanged for another size, and are subject to price adjustments.
• We do not accept cancellations on any processed orders on www.crocs.co.nz
• A full refund will only be provided for faulty goods in accordance with our obligations under the CGA. Refunds will only be issued for items purchased within New Zealand and proof of purchase is supplied.

Yes, return shipping is non-refundable.

We currently accept the following payment methods:

• Visa
• MasterCard
• AfterPay

At this time we do not accept any other forms of payment.

How to clean your crocs

Cleaning your Crocs is easy and only takes a few items to get them looking and feeling new again.
To keep your Crocs in good condition, avoid leaving them where they will be exposed to heat or sun, such as a dish washer, washing machine (hot cycle), or a hot car, as this can cause the shoes to shrink or warp.

Croslite™ Material

For Classic Clogs, slides, and other styles made only with our signature Croslite™ foam material, hand wash or spot clean with mild soap and cold water or use your washing machine’s gentle cycle.

Leather Style Crocs

For leather Crocs styles, gently clean with a soft rubber sponge or slightly damp rag. Use a leather cream to restore shine and a protector spray to repel water.

If your Crocs are made with Smooth Napa Leather, remove dust and dirt with a damp rag, then use a cotton brush to apply a natural waxy shoe cream or wax. Apply slowly in spiral manner.

Patent leather Crocs can be gently wiped off with a clean damp cloth or a professional product designed specifically to clean patent leather. Avoid the use of harsh chemicals such as alcohol, detergent or liquid as they will remove the shine and luster from your shoes. Standard leather Crocs without a finish can be gently cleaned with a damp rag or brush. Simply apply a waxy shoe cream, then polish with soft brush or cotton rag to maintain a natural luster.

Wedges & Heels

To clean synthetic wedges and heels, spot clean with a damp cloth to remove dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

Suede & Wool

For suede or wool Crocs, gently clean the upper with a soft wire or plastic brush then apply a waterproofing spray. For Crocs with fleece, clean with mild soap and a damp rag or use your washing machine’s gentle cycle with as little heat as possible.

Canvas Style Crocs

For elastic, stretch material, and canvas styles such as the Santa Cruz, treat with mild soap and use a damp rag or soft brush to remove dirt, debris or stains.

Air Dry

After cleaning, all styles should be air dried only. Exposure to extreme heat, sun, dishwashers, washing machines, or hot cars can cause the shoes to shrink or warp.